Customer Support

Last updated: August 10, 2026

Need help fast? Email us at admin@fieldacq.com.

We monitor support during business hours, Monday–Friday, 9:00 AM – 6:00 PM Eastern. Target first response: within one business day.

What to include in your message

To help us solve your issue quickly, please include:

Your account email and company name.
Where it happened — the page or feature (e.g. "Daily Logs > new photo upload").
What you expected vs. what happened, including any exact error text.
Steps to reproduce, and a screenshot or screen recording if possible.
Device & browser (e.g. iPhone, Safari; or Windows, Chrome) for display or mobile issues.
The approximate date and time the issue occurred.

Support areas

Account & access

Trouble logging in, password resets, accepting a team invite, or onboarding a new company. For invite issues, include the email address the invite was sent to.

Billing & subscriptions

Plan changes, upgrades/downgrades, invoice questions, or cancellation. Billing is processed through Stripe; include the email on the billing account and, if available, the invoice or transaction ID. You can also manage your plan from in-app Settings > Billing.

Projects, crews & daily logs

Help creating or editing projects, managing your team, daily log entries, estimates, purchase orders, change orders, and invoices. Tell us the project name and what action failed.

Photos, time cards & GC visibility

Photo upload problems (including location/overlay metadata), time card entry and approvals, or sharing project progress with invited General Contractors. For GC invite issues, include the GC's email and the project.

Bug reports & feature requests

Found a bug or have an idea? Email admin@fieldacq.com with the details above. We log and prioritize requests based on impact.

Self-service

In-app help: most pages have inline tooltips and guided flows. Look for the help icon in the top bar.
Settings: manage your team, company, branding, and billing from Settings.
Compliance reference search: search nationwide development reference docs from the Reference page.

Service status

If you suspect a broad outage, email us and we'll confirm status. We post major incident updates to affected customers by email.

Security reports

To report a security vulnerability, email admin@fieldacq.com with details and a reproduction. Please do not test vulnerabilities against production user data.