Refund Policy

Last updated: August 10, 2026

1. Free trials

Where a plan includes a free trial, Stripe will not charge the subscription price until the trial ends. Cancel before the trial end date in Settings > Billing or through the Stripe customer portal to avoid the first charge. Trial length and eligibility are shown at checkout and may vary by plan or promotion.

2. Cancellations and renewals

Paid subscriptions renew automatically at the interval shown at checkout until canceled. You can cancel at any time. Cancellation stops the next renewal; it does not normally shorten the current paid term, and access continues through the end of that term. We do not prorate a partial month or year unless required by law or we approve an exception in writing.

3. Refunds we will issue

We will issue a refund to the original payment method for:

• A duplicate charge or a charge caused by a verified billing error.
• An unauthorized charge reported promptly after we verify the account history.
• A first paid subscription charge requested within 14 calendar days of that charge, if the account has not materially used the paid features. This courtesy window does not restart on each renewal.
• Any other refund required by applicable law.

Annual-plan requests are reviewed against the date and scope of the charge. Approved refunds cover the eligible charge; prior periods of access and used services are not converted into cash value unless required by law.

4. Charges that are generally non-refundable

Except for the situations above, subscription fees are generally non-refundable, including unused time after a cancellation, missed cancellation deadlines, plan changes made after renewal, and charges for a period in which your workspace was suspended for violating our Terms of Service. We may make a reasonable exception for a documented service or billing issue.

5. How to request a refund

1. Email admin@fieldacq.com from an address associated with the workspace.
2. Include the company name, account email, charge date, amount, and Stripe invoice or transaction ID.
3. Briefly explain the reason and whether you want the subscription canceled as well.

We normally respond within five business days. Approved refunds are submitted through Stripe. Your bank or card issuer may take additional time, commonly 5-10 business days, to show the credit.

6. Payment boundary

Field ACQ subscription payments are processed by Stripe. Field ACQ does not collect, hold, escrow, or disburse construction funds between contractors, owners, subcontractors, or other project participants. Invoices and estimates created in the Service are business documents and are not a third-party construction-funds payment service.

7. Changes to this policy

We may update this policy as our plans or billing practices change. We will post the revised policy here with a new “Last updated” date. Changes do not remove rights that already apply to a completed charge under applicable law.

8. Contact

For cancellation help, billing questions, or refund requests, contact admin@fieldacq.com.

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